We are working with a highly respected National Housebuilder, looking to recruit a Customer Care Coordinator to join the Norwich Region reporting to the Regional Customer Care Manager.

The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
The role will include:

• Providing an effective support function to our homeowners
• Responding to incoming communications from homeowners in accordance with company guidelines
• Accurately recording telephone calls and emails
• Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
• Liaising with other departments when specialist queries or advice is required
• General administration duties