Role: Health & Safety Operations Manager

Location: Warrington office – projects on a regional and national basis

Salary: Up to £60,000 + car allowance + attractive benefits package

Sector: Independent H&S/ CDM Consultancy

WRG is excited to be partnering with an independent H&S consultancy that has been established for over 20 years, the business operates out of offices in Warrington and originally serviced clients across the North West before expanding throughout the UK, working on a wide range of property & construction projects with a diverse client base.

As the business has grown, so has the need for experienced and competent H&S professionals to join the team, they are now looking to appoint a Health & Safety Operations Manager to oversee the day to day running of projects along with managing a team of safety and compliance professionals. This is a pivotal role which will oversee the delivery of safety services to clients, driving operational efficiency, ensuring customer satisfaction, and fostering continuous improvement across the organisation.

The ideal candidate will have previous experience of working alongside principal contractors and an excellent knowledge of all matters relating to construction safety, including CDM 2015, Principal Designer services, H&S audits, training etc.

Key Responsibilities

• Oversee end-to-end service delivery, ensuring projects are completed on time and to the highest quality standards.
• Act as the primary client contact, resolving issues quickly and effectively.
• Collaborate with internal teams to align service delivery with client expectations.
• Monitor performance metrics and implement improvements where required.
• Conduct regular client reviews to assess satisfaction and identify opportunities for enhanced service offerings.
• Lead, mentor, and develop a team of service delivery professionals, promoting a culture of accountability and excellence.
• Maintain and update service delivery processes, policies, and documentation.
• Ensure compliance with company policies, industry standards, and regulatory requirements.

About You

• Proven experience in service delivery management or a similar role in a relevant industry.
• Strong leadership skills with experience managing and developing teams.
• Excellent communication skills, both written and verbal, with the ability to build strong client relationships.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficient with service management tools and software.
• Proactive, solutions-focused, and committed to client satisfaction.
• Industry recognised qualifications – NEBOSH Construction Certificate or equivalent with NEBOSH Diploma or equivalent desirable
• Essential: CDM management experience with a solid understanding of Principal Designer and Principal Contractor roles and their legal duties.

Apply

• Competitive salary up to £60,000.
• Car allowance.
• 25 days holiday + 8 bank holidays.
• Company contributory pension scheme.
• Employee Assistance Programme.
• Flexible working environment.
• Excellent CPD – qualifications, workshops and seminars.
• Professional membership fees covered.

If you are interested in the role and would like to know more, please get in touch.
Mike@werecruitgroup.com | 07562 945 690