Customer Service Operative

Cumbria

Up to £35,000 plus package

Residential Developer

Working hours 8:00am – 16:30pm

Key responsibilities:

• As part of a Customer Service Team, you will be responsible for ensuring that any repairs are completed on time and in one visit, so as to ensure that our customers receive an excellent after-sales service level as they move in, and throughout the warranty period provided with every new home.
• Visiting customers at home to undertake a range of remedial work (which can include carpentry, decorating, plastering).
• Carry out planned maintenance and repair improvements to occupied properties.
• Diagnose and repair faults.
• Maintain the cleanliness of working areas.
• Work safely, ensuring safety and well-being of yourself, customers and colleagues.
• A keen eye for detail and finish will be vital.

Key Experience, Skills & Competencies

• Must be an experienced, competent person and confident communicator, have a positive outlook, be conscientious and enjoy problem solving.
• Be self-motivated and able to work from own initiative.
• Excellent communication skills; able to liaise with people on a personal level.
• Must hold a full Driving Licence; valid to drive in the UK.
• Must hold a relevant CSCS card.

Benefits:

• 25 days holiday plus bank holidays
• Staff social events
• Onsite parking