Currently working with a Customer Service Director for a well known Award Winning SME Housebuilder, who is seeking a Customer Service Coordinator to add to the team. The business are one of the best in the industry, producing and building an amazing product.

The primary task of this role is to

• Be the first point of contact for all enquiries relating to occupied homes
• Provide excellent customer service at all times
• Assess validity of warranty claims, declining action where necessary
• Liaise with all relevant parties to resolve warranty defects within published timescales
• Maintain accurate records
• Schedule appointments for Customer Service Technicians
• Order materials as required
• Obtain quotations for chargeable work as required
• Work on own initiative as well as part of a team
• Collate property information packs for Housing Association homes prior to occupation

The role is full time, 08:00-17:00 Mon-Thu & 08:00-15:30 Fri, 1 WFH day a week at our discretion.
Covering their own specific sites and will be the first point of contact for our customers.
Working as one of three coordinators, alongside three technicians under management.