Our client a leading tier 1 residential developer who is looking to bolster their team with a detail orientated  and proactive New Homes Sales Consultant to join their dynamic team on a permanent basis. Based on site at their development in Dorset.

The successful candidate will have a background within New Homes Sales, working for a developer on site and be able to work a mix of single and double manned sites. In order to be successful, you will need a passion for sales, be able to provide outstanding customer service and communicate effectively with all stakeholders involved in the sales process.

The purpose of the role is to be the face of the client in their Sales arena, ensuring customers are warmly welcomed and provided with a 5* service. You will be expected to ensure sales targets are met through negotiation and selling of plots ensuring all aspects of the sale are in conformity with the standards as set by the New Homes Quality Code.

The role will include:

• Manage the sales activities for allocated developments, including lead management, customer appointments, reservations, sales transactions, legal completions and the sale of finishing touches, to ensure achievement of sales targets.
• Manage communication and administration associated with sales transactions, including liaising with Solicitors, Estate Agents and New Homes Mortgage Advisers to ensure exchange takes place in 42 days, required documentation is provided and the home sale is audit compliant.
• Update and maintain the Customer Relationship Management (CRM) system to log the customer journey and facilitate timely and accurate management information.
• Communicate with customers to ensure the pre-move and after-sales is adhered to, enhancing the customer experience
• Work cohesively with other departments across the Operating Company such as Construction, Commercial and Legal to ensure achievement of completion targets and timely updates relating to plot progress.
• Complete weekly competitor reports, to ensure we can benchmark pricing and our value proposition against the local new build competitors
• Maintain the customer hub and show homes on the development in line with brand and company standards.
• Comply with the Group Health, Safety and Environment Policy and ensure compliance of prospective buyers during site visits and pre-sale and new home demonstrations to minimise incidents and accidents.

Experience, Qualifications and Skills

• Excellent communication skills, both written and verbal
• A good understanding of Microsoft Package, including Excel and Word
• Experience within New Homes Sales working for a Residential Developer.
• Commercially astute with a good understanding of the market and competitors
• Able to build relationships across functions, internally and externally
• Minimum of 5 GCSE’s A-C or above is preferred
• Full UK Driving Licence is required