We Recruit Group are currently working with a leading housebuilder supporting the expansion of their Customer Care team with a Customer Care Technician to join the team, covering the Scotland region in a field-based role. The successful candidate will play a key part in delivering high-quality after-sales service by addressing defects and carrying out maintenance work in occupied properties post-legal completion. They will focus on enhancing the overall Customer Service experience for customers, helping maintain their reputation as a 5-star builder and leader in the homebuilding industry.

The role involves a variety of tasks, with varying complexity, and requires an individual with a broad skill set, up-to-date knowledge of NHBC Standards, and familiarity with LABC Regulations.

They are particularly interested in candidates who are skilled in Painting and Taping, with experience in snagging or working as a maintenance operative.

Health, Safety & Sustainability Responsibilities

The successful candidate will be responsible for their own health and safety, as well as that of others who may be affected by their work. They will adhere to Health, Safety, and Sustainability standards.

Skills, Knowledge & Experience

The ideal candidate will ensure that all defects and maintenance tasks are completed to a high standard, efficiently, and within the required timeframes. They should be able to collaborate effectively with various stakeholders, communicate clearly, and approach challenges with creativity and problem-solving skills. The ability to manage tasks independently, with a solutions-focused, self-motivated approach, is essential.

Education & Qualifications

A full, clean UK driving licence is required, as driving is a key part of the role. A company van will be provided. Due to the field-based nature of the position, applicants should be flexible in terms of travel and be prepared to cover a wide geographical area.