We are excited to offer an opportunity for a Senior Customer Care Coordinator to join our client, a residential developer based in Greater Manchester. This role is perfect for someone with a passion for delivering outstanding customer care and coordinating effective workflows.

Role Overview:

The primary responsibility of the Senior Customer Care Coordinator is to oversee and deliver a high-quality customer care service. This involves liaising with residents, clients, contractors, and internal teams to ensure a smooth and efficient customer care process. The role also requires maintaining strong working relationships and ensuring a seamless flow of information across all parties.

Key Responsibilities:

• Act as the main point of contact between clients, subcontractors, and internal teams to address and resolve complaints and queries effectively.
• Ensure the timely availability of necessary materials and labor before work commences.
• Collaborate with Site Managers, Contracts Managers, and the Construction Director to arrange meetings with residents or clients on behalf of the Customer Care Manager.
• Accurately produce and maintain all relevant customer care documentation.
• Regularly update the system to ensure accurate and up-to-date customer information.
• Take responsibility for adhering to health, safety, and sustainability standards, ensuring compliance with Health, Safety, and Sustainability protocols.

Health, Safety, and Sustainability (HS&S) Responsibilities:

• Ensure your own health and safety, as well as that of others who may be impacted by your work.
• Comply with all Health, Safety, and Sustainability guidelines and standards.

Skills, Knowledge & Experience:

We are looking for an individual who is straightforward, approachable, and a team player. The ideal candidate will have prior customer care experience and possess strong organizational and planning skills, with a creative approach to problem-solving. They should be dedicated to providing top-tier customer service and have excellent communication skills to engage with a variety of stakeholders.

On Offer:

• £35,000 DOE
• Pension Scheme
• Company Benefits Package – including discretionary bonus scheme