Head of Customer Care

National Residential Developer

Manchester

£75,000 – £90,000 + Package

We are working with a National Residential Developer recruiting for a Head of Customer Care. Reporting to the Managing Director the purpose of the role is to contribute towards meeting the Group’s Customer satisfaction targets, and to manage all post-occupation customer-related issues through to resolution via the Customer Care team. Provide a service within Company Guidelines, Group Standards and Procedures for Customer Care, to ensure customer satisfaction and maintain the company reputation.

The role will include:

• Providing leadership to the Customer Care Team comprising of Customer Care Office Manager, Customer Care Operations Manager, Customer Care Coordinators and Maintenance Operatives
• Working closely with the Construction & Sales Teams is vital and this role is an integral part of the Regional Management Team to underpin the local strategic decision making with the customer centric agenda
• Overall you will be responsible for ensuring the service provided is in line with the Company Guidelines, Group Standards and Procedure for Customer Care to ensure Customer satisfaction and Company reputation are maintained