Customer Support Coordinator

Highly regarded Housebuilder

Hertfordshire

Up to £35,000 + Package

We are working with a highly respected Housebuilder out of Kings Langley, Hertfordshire, They are looking to recruit a Customer Service Coordinator to join their team which currently has 3 coordinators under the manager. This role will involve a blend of office and home working (office mon-thurs, friday wfh). They use the Coins & Dynamics system, each coordinator looking after 200-300 properties in warranty.

The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint.