Our client, a leading 5* residential developer is excited to offer an opportunity to join them in their office located in Durham. They are looking for a Customer Care Coordinator to join the Customer Care team.

The Role

This role reports to the Head of Customer Care.

As a Customer Care Coordinator, your key responsibilities will include:

• Handling all incoming calls to the department, ensuring issues are logged and managed appropriately.
• Coordinating the supply of materials and sub-contractor services to ensure maintenance requests are completed.
• Communicating with the Customer Care Manager / Team Leader to ensure defects are followed up and addressed by the appropriate personnel.
• Maintaining and updating the Customer Care log/monitor to track progress.
• Reviewing invoices and forwarding them for payment approval.
• Working with the Buying department to order materials as required.
• Regularly reporting defects to sub-contractors.
• Arranging the completion of defect works for Housing Associations.
• Collaborating with Site Teams to ensure remedial works are completed on time.
• Working with Sales Teams to respond to customer queries.
• Scheduling appointments for suppliers, sub-contractors, and site teams to resolve latent building defects.

Experience, Qualifications, and Skills

Experience:

• Previous experience working as a Customer Care Coordinator in a fast-paced environment.
• Experience in the construction or housebuilding sector.

Qualifications:

• GCSEs in Maths and English (Grade 4+ or equivalent).

Skills and Aptitude:

• Excellent interpersonal and communication skills, with the ability to effectively engage with a wide range of people.
• Strong ability to liaise with both internal and external stakeholders.
• Solid administration skills with the ability to manage multiple tasks and priorities.
• Ability to work to deadlines in a fast-paced environment.
• Self-motivated, with the ability to work independently.
• Proficient in IT, including Microsoft Office (Word, Excel, Outlook).
• A commitment to diversity and inclusion.

The Role and Working Conditions

• Flexibility in terms of day-to-day duties and hours worked.
• Willingness to travel to development sites and the divisional office as required.
• Occasional Saturday working.

In Return, They Offer:

• Competitive salary – £30,000
• Competitive bonus scheme
• 25 days holiday, plus bank holidays
• Contributory pension scheme
• Life assurance