We are conducting a search for a Customer Care Manager to join an award-winning new homes developer with a strong reputation for quality and customer satisfaction. This role focuses on managing aftercare services and defect resolution, ensuring homeowners receive exceptional post-handover support.

Role Overview:

The Customer Care Manager will lead the aftercare function, overseeing defect management and working to continuously improve customer satisfaction. You will mentor a dedicated team and collaborate closely with contractors to ensure timely and effective resolutions that exceed customer expectations.

Key Responsibilities:

• Manage aftercare processes, ensuring defects are resolved efficiently and within agreed timelines.
• Serve as the primary point of contact for homeowners, addressing inquiries and defect-related concerns.
• Work alongside internal teams and external contractors to facilitate quick and effective issue resolution.
• Lead, motivate, and develop the customer service team to maintain exceptional standards of service.
• Monitor and report on the performance of aftercare services, identifying opportunities for continuous improvement.

Qualifications:

• Proven experience in customer service management, ideally within the property development sector.
• Strong expertise in defect management or aftercare services.
• Excellent communication, leadership, and problem-solving abilities.
• Strong multitasking skills and the ability to thrive in a fast-paced environment.

On Offer:

• Competitive salary with performance-based bonuses.
• Opportunities for career progression and a collaborative, supportive work environment.

If you have a passion for customer service and a background in aftercare management, please reach out to Darcey King at We Recruit Group for more information.